Cancellation Policy

Last updated: July 2025

1. General Cancellation Rights

You may cancel your subscription or services with Abkarino OÜ at any time. This Cancellation Policy explains how to cancel your services and what happens when you do.

2. How to Cancel

You can cancel your subscription or services through the following methods:

• Account Dashboard: Log into your account and use the cancellation option in your subscription settings
• Email Request: Send a cancellation request to support@abkarino-ventures.com
• Customer Support: Contact our support team directly for assistance with cancellation

3. SaaS Subscription Cancellation

For our Software-as-a-Service offerings:

• Monthly Subscriptions: Cancel anytime; service continues until the end of the current billing period
• Annual Subscriptions: Cancel anytime; service continues until the end of the annual term
• Free Trials: Cancel anytime during the trial period to avoid being charged
• No Cancellation Fee: We do not charge cancellation fees for subscription services

4. Effective Date of Cancellation

Your cancellation will take effect as follows:

• Immediate Cancellation: For accounts in free trial or with outstanding violations
• End of Billing Period: For paid subscriptions in good standing
• Grace Period: 30 days to reactivate cancelled accounts with data retention

5. What Happens After Cancellation

When you cancel your services:

• Data Access: You retain access to your data until the end of your paid period
• Data Export: You can export your data for 30 days after cancellation
• Account Deletion: Account and data are permanently deleted after 90 days
• No Further Charges: No additional charges will be applied after cancellation

6. Custom Development Projects

For custom software development services:

• Notice Period: 30 days written notice required for cancellation
• Work Completed: Payment required for all completed milestones
• Work in Progress: Payment may be required for work in progress based on percentage completion
• Intellectual Property: Rights to completed work transfer to client upon payment

7. Automatic Renewal Cancellation

To prevent automatic renewal:

• Cancel at least 24 hours before your next billing date
• Cancellations made on or after the billing date will apply to the next billing cycle
• We will send reminder emails before automatic renewals

8. Involuntary Cancellation

We may cancel your service without notice if:

• You violate our Terms of Service
• Payment fails repeatedly after retry attempts
• Your account is involved in fraudulent or illegal activities
• You exceed usage limits consistently

9. Reactivation

If you wish to reactivate a cancelled account:

• Within 30 Days: Full reactivation with all data preserved
• 30-90 Days: Account reactivation possible but some data may be lost
• After 90 Days: New account required; previous data not recoverable

10. Refunds Upon Cancellation

Refund eligibility upon cancellation is governed by our Refund Policy. Please refer to that document for detailed information about refund conditions and procedures.

11. Data Protection

Upon cancellation:

• We will securely delete your personal data as outlined in our Privacy Policy
• Some data may be retained for legal or regulatory compliance
• Anonymized usage data may be retained for service improvement

12. Contact Information

For cancellation requests or questions about this policy:

Email: support@abkarino-ventures.com
Subject Line: "Service Cancellation"
Company: Abkarino OÜ
Registered in Estonia