Refund Policy

Last updated: July 2025

1. General Policy

At Abkarino OÜ, we believe in providing value through our software and SaaS solutions. We handle refund requests on a case-by-case basis, taking into account individual circumstances and our commitment to customer satisfaction.

2. Try Before You Buy

We strongly encourage customers to take advantage of our offerings before committing to paid plans:

• Free Trials: Most of our products offer trial periods to evaluate functionality
• Demo Access: Contact us for product demonstrations and testing opportunities
• Documentation: Comprehensive product information is available to help inform your decision

3. Subscription Management

For ongoing SaaS subscriptions:

• Cancel Anytime: You can cancel your subscription at any time to stop future charges
• No Long-term Commitments: Most plans are month-to-month with no cancellation penalties
• Service Continues: You retain access through the end of your current billing period after cancellation

4. Case-by-Case Evaluation

Refund requests are individually reviewed considering factors such as:

• Circumstances leading to the refund request
• Usage of the service or product
• Technical issues or service failures on our part
• Length of time since purchase
• Customer history and relationship

5. Mobile Applications

For mobile applications purchased through app stores:

• Refund requests must be submitted through the respective app store (Apple App Store, Google Play Store)
• We will cooperate with app store refund processes when contacted
• App store policies govern refund eligibility for these purchases

6. Custom Development Services

For custom software development projects:

• Refunds are evaluated based on project milestones and completed work
• Each situation is reviewed individually based on contract terms and circumstances
• Completed work and intellectual property rights are considered in any refund decision

7. How to Request a Refund

To discuss a potential refund:

• Contact our support team at support@abkarino-ventures.com
• Include your account information and order details
• Explain your situation and the reason for your refund request
• We will review your case and discuss options with you directly

8. Our Commitment

While we evaluate each situation individually:

• We aim to be fair and reasonable in our decisions
• We prioritize customer satisfaction and long-term relationships
• We consider both customer needs and business sustainability
• We communicate openly about our decision-making process

9. Resolution Process

When you contact us about a refund:

• Initial Response: We will acknowledge your request within 1-2 business days
• Review Period: We will review your case and may ask for additional information
• Discussion: We will discuss options and potential solutions with you
• Decision: We will communicate our decision and next steps clearly

10. Alternative Solutions

Instead of refunds, we may offer:

• Account credits for future services
• Service plan modifications or downgrades
• Extended trial periods
• Technical support to resolve issues
• Migration assistance to better-suited plans

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

11. Contact Information

For refund requests or questions about this policy:

Email: support@abkarino-ventures.com
Subject Line: "Refund Request"
Company: Abkarino OÜ
Registered in Estonia